solo ticket merseytravel

If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Under 5s travel free in Merseyside. Trio, Solo or Railpass Term Time Tickets. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 3. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. We aim to have normal service resumed as swiftly as possible. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Misuse may lead to prosecution. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). This does not include diversions to buses that have been implemented due to roadworks or special events. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. 1.3 These Terms were last updated in November 2020. You can also see the expiry date of the card itself, giving you time to buy a new MetroCard if necessary. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. When you buy your first smartcard you will receive a MetroCard. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. I dont currently have a MetroCard - how do I get one? Please make sure that you complete all fields - including those marked *. 14. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. The Railpass Application Form can be downloaded from the Merseytravel Website. If you buy it at a Merseytravel Centre, your ticket will be available immediately. We are sorry for any inconvenience caused. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Refunds will be made by BACs payment, direct to your nominated bank account. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 1. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Keep your receipt or email confirmation as proof of purchase. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. If you have aMetroCardyou can now buy and renew your ticket online. Solo tickets are valid across Merseyside. Vehicles towing a trailer or Caravan must pay the class 2 toll. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. comply with any legal requirements placed upon Merseytravel. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. Costs are detailed in the table below. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. Your ticket will be checked and the refund calculated. Merseytravel My Ticket Terms and Conditions of Use. This clause 9 also applies to accidental destruction of a Trio Ticket. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). I have activated my ticket on board the bus or at the station why does the status still show as pending? You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. Personal accounts are restricted to a maximum of 4 Users. If you do not receive your ticket within seven days please email. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. Use the Merseytravel Journey Planner: You can buy them online without having to visit a Merseytravel Centre. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. quoting your order reference number to let us have the correct details. The User shall not sell, tamper with or wilfully damage the Fast Tag. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Account Holder means the holder of the Concessionary T-FLOW Account. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. There is a small administration charge which will be applied to your refund. Monday to Friday before 8pm during term times only. You can also visit a Merseytravel Centre from early August to buy your ticket. Zogzogizog 2 yr. ago It's frustrating, it's like we have got halfway to a good system then gave up on it! Ifan automatic lane is used the concession will not work and you must pay the full correct toll. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. We can prevent your lost card from being used and send you a replacement if necessary. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Your ticket will becheckedand the refund calculated. We advise you to register your card online so that we have a record if you lose it. 3. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Make as many journeys as you like throughout the day with a Day Saver. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . You can just get the Arriva #89 all the way there from Liverpool airport. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Walrus cards will disappear from circulation over time. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. We can also be contacted using the contact details set out in clause 2.2. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Merseytravel's Guide to Season Tickets leaflet. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. A Solo ticket is subject to the bye-laws, regulations and individual conditions each... 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